Refund policy

Last updated: October 8, 2026

The 14-Night Test

Use your LumaLull LED mask for up to 14 nights. If it isn't for you, email us within 14 days of delivery and we'll refund the full price you paid for the mask. You don't need to send it back.

• Email support@lumalull.com with your order number and a sentence on why it wasn't right for you. That's it.
• We approve 14-Night Test refunds within 2 business days. The money goes back to your original payment method; your bank may take 5–10 business days to show it.
• Bought two masks with our "Gift one, keep one" offer? You can request a refund for one or both. Each mask in the offer counts as $49.99.
• The 14-Night Test is limited to one refund per customer and household.

Damaged, defective or wrong item

If your mask arrives damaged, stops working within 30 days of delivery, or isn't the item you ordered, email us with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the faulty item back.

Lost or late orders

If your tracking hasn't updated for 10 days, or your order hasn't arrived within 20 business days of purchase, contact us and we'll send a replacement or refund you in full.

Cancellations

You can cancel an order within 12 hours of placing it for a full refund. After that, it may already be on its way. If so, the 14-Night Test above still applies once it arrives.

Questions

Email us at support@lumalull.com. We reply within one business day.